SCustomer Relationship Management (CRM)

Develop stronger customer relationships and increase loyalty to your brand with Infosytech’ advanced CRM solutions that provide in-depth insights into customer behavior.

Your customers hold the key to growth and profitability. Modern CRM solutions can capture and analyze detailed buyer patterns and motivations and provide answers to the following:

Which of your products have the most growth potential?

Which customers have the highest value and how do you attract and retain them?

Your customers’ lifetime behavior needs to inform product development and personalized marketing and sales strategies. In addition to gaining in-depth insights into customer needs and wants, modern CRM solutions are the backbone to fostering an engaging relationship with your customers and increasing brand loyalty.

Infosytech Offerings

To help you unify customer data and gain the transparency and actionable insights necessary to grow loyalty and secure profitability, we modernize and transform your CRM systems and processes. Infosytech is uniquely positioned to support sophisticated CRM strategies, offering complete services from advisory and strategy consulting to IT landscape and process optimization and on to implementation and support.

Our solutions include cloud, mobile, social media, master data management and real-time analytics services and components. We continually enhance our CRM solutions and services through our partnerships with leading product vendors, including Oracle, SAP,, Microsoft and Pega.

Oracle Solutions

Oracle CRM: Delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations. Our solutions are built on Oracle Siebel CRM and Oracle Fusion CRM technology.

Airline Customer Experience Management: Provides a one-stop-shop to effectively manage experiences during pre-flight, on-board and post-flight via personalized bookings and real-time offers delivered seamlessly across multi-channels – social, mobile, e-mail, SMS, etc.

Retail Customer Experience Management: Establishes a one-stop-shop to effectively manage shopping experiences across multiple touch-points: online, mobile, in-store (point of sale), call center and social media.

Telecom CRM-in-a-Box: Shortens and simplifies the Siebel CRM implementation cycle for wireless operators featuring pre-built, ready-to-deploy business processes and best practices.

Public Sector CRM Solution: Consolidates citizen information from case initiation to closure and enables a workflow-driven case structure. It helps increase employee productivity, reduces paperwork and ensures consistent and accurate case outcomes.

Infosytech Field Service Mobile™: Extends your enterprise CRM to the mobile devices of the services staff in the field and connects the service staff to other proprietary backend systems required to render services like purchase order system, inventory, etc.

Warranty Management: Provides vital inputs to drive product and service quality management, as well as transactional execution and continuous process improvement—and manage the complete warranty lifecycle across the entire service chain.

Siebel Customer Relationship Management: Infosytech leverages over a decade of expertise with Oracle Siebel through our Siebel Center of Excellence (CoE) to deliver customized solutions as individual as client needs. By bringing propriety tools, product expertise, well-proven methodologies, knowledge assets, value-added accelerators and pre-built solution kits, we build responsive solutions for CRM and CEM.

SAP Solutions

SAP CRM: Infosytech’ strategic partnership and co-innovation with SAP spans go-to-market initiatives in multiple CRM areas and includes solutions for field service, channel inventory, marketing and social CRM. Solutions Infosytech’ comprehensive suite covers the entire spectrum from strategy formulation to solution implementation and maintenance support for Sales Cloud, Service Cloud, Marketing Cloud, Chatter and Force platform.

Microsoft Solutions

Microsoft Dynamics: Our expertise on Microsoft Dynamics AX, NAV and CRM, coupled with our in-depth industry knowledge, instills a sense of certainty in our clients.

Business Value

Infosytech has extensive experience in supporting CRM strategies and transforming CRM processes and systems. Eliminating barriers among disconnected systems and customer-information silos, Infosytech can also help you seamlessly integrate social media platforms, cloud-based CRM innovations and mobile applications.

We will help you with the following:

Re-design your CRM processes and landscapes drawing from our profound CRM consulting expertise, collaboration with leading universities and research within our dedicated Centers of Excellence and Innovation labs.

Transform your legacy systems and disparate processes to deploy modern CRM technologies that enable customer data transparency and unified interactions across multiple business units and diverse functional systems.

Deliver personalized offers, develop products specific to customer desires and reduce time-to-market.

Optimize content and service delivery for the mobile and social customer to enable a seamless experience and engagement across multiple channels.